Posted 2023-July-16, 11:14
Many years ago, I did outbound market research. We had expected return rates that ranged from 0.5/hr for complicated, nasty surveys to 2 or 3/hr for easy ones. Two exceptions: the one I was hired for, which was asking millionaires to spend 45 minutes talking in detail about their money strategies (0.2/hr - so if you got one in an 8-hour day, you weren't too much below average!)(*) and our political polls, which were about 4-5/hr. Those were easy; despite the "common wisdom", it's *easy* to get Americans to talk politics with random strangers.
I did realize early on that they felt a bit like push polls and I wasn't terribly happy about that(**). Eventually I did a quick search on the company we were doing overflow for. Yes, it was the R entity. And then I read the company web page and realized *why* it felt like push polls...
Crappy job. Horrible. 100% turnover per *month* was considered average in the industry. Still better than telesales, by a huge margin, though. Whether you want to help them or not, please treat them well. Which includes "if you aren't going to do it, say 'thank you, no' *and hang up*." It's better for you, because they're trained that if you're still on the phone, you're still convertible (and I did, more than once). It's better for them, because they can get onto the next call, who might say "yes".
But it got me (back) into IT, which got me into a good job in IT, which got me where I am now...
(*) We did pay them for their time on that one, *if they qualified*, which took 5 minutes itself. That was also a problem (including "I get more than that sitting at my desk"). However, *every person* who went through the survey with me at one point at least said "I didn't know about that" or "I'll have to talk about that with my accountant." Which I bet was worth much more than what we were paying...
(**)I also learned that for many races, a single candidate would be nominated by multiple parties (usually "Democratic" and some other (like "Farmers and Workers")). For more than one would expect races, a single candidate would be nominated by "the Democratic and Republican parties". And yes, I got several "you didn't read that right, surely?" or "that can happen?" on the D+R ones.
When I go to sea, don't fear for me, Fear For The Storm -- Birdie and the Swansong (tSCoSI)