Help
One of my friends/club members was unable to log in starting this morning, saying "connection closed - incorrect username/password". She normally just uses "remember me" but also tried entering manually. She gave me her password and I couldn't log in as her either. The "forgot password" says no email on file - and it does that for my account also! I know I've bought BB$ multiple times and I'm pretty sure I've had to reset my own password in the past.
username: mmrbbo
She's written to support I think, but I wanted to report the forgot password issue in either case, and see if there's something obvious we could try.
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login / password troubles
#2
- Group: Admin
- Posts: 21,591
- Joined: 2004-August-21
- Gender:Male
Posted 2020-May-18, 17:49
I just checked, we don't have an email saved for mmrbbo. It looks like she's only purchased BB$ using the mobile app, not our BB$ purchase page, so we don't get her email address.
We also don't have an email saved for rahulc. It appears that you use multiple accounts, you've probably used the password reset for a different account, such as 5nick, which does have an email saved.
We also don't have an email saved for rahulc. It appears that you use multiple accounts, you've probably used the password reset for a different account, such as 5nick, which does have an email saved.
#3
- Group: Members
- Posts: 11
- Joined: 2020-April-16
Posted 2020-May-18, 23:42
barmar, on 2020-May-18, 17:49, said:
I just checked, we don't have an email saved for mmrbbo. It looks like she's only purchased BB$ using the mobile app, not our BB$ purchase page, so we don't get her email address.
We also don't have an email saved for rahulc. It appears that you use multiple accounts, you've probably used the password reset for a different account, such as 5nick, which does have an email saved.
We also don't have an email saved for rahulc. It appears that you use multiple accounts, you've probably used the password reset for a different account, such as 5nick, which does have an email saved.
No, this is my only account. 5nick is my mother. I hope you don't think we're the same account given we play together a lot!
Odd that you don't have my email. I've bought BB$ a few times, from my computer.
#4
- Group: Admin
- Posts: 21,591
- Joined: 2004-August-21
- Gender:Male
Posted 2020-May-19, 16:37
rahulc, on 2020-May-18, 23:42, said:
No, this is my only account. 5nick is my mother. I hope you don't think we're the same account given we play together a lot!
Odd that you don't have my email. I've bought BB$ a few times, from my computer.
Odd that you don't have my email. I've bought BB$ a few times, from my computer.
Sorry, I assumed they were both you because they use the same IP.
You've purchased BB$ using PayPal. We don't get your email address from them, either.
We only get your email address if you purchase BB$ using a credit card.
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