North led ♠2 (attitude leads, the lower the spot card, the better the holding in the suit), West won with the ace in dummy and led ♣K. South took the ace and considered what to return.
She asked East the meaning of 5♦ (she might have done this at the end of the auction rather than now, but it's immaterial) and was told "one key card" (presumably hearts are agreed). She switched to ♦10 and declarer made his contract.
It turns out that West thought 4NT was showing two places to play and so he had bid 5♦ to ask partner to pick a red suit. Their system notes confirm that 4NT in an auction with no suit yet agreed where the opponents are competing to the four level does show two places to play, so EW agreed that NS had been misinformed. West had not heard the question and was not even aware that South had asked, so had not offered a correction at the time.
South called the director and said she would have returned a spade given a correct explanation.
How would you rule?