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Inability to access BBO with Chrome

#1 User is offline   ArtK78 

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Posted 2015-April-28, 05:45

Since about 9:15 p.m. Eastern US Time last night, I have been unable to access BBO using Google Chrome. I am able to access BBO using Firefox.

What is going on?
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#2 User is offline   BillHiggin 

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Posted 2015-April-28, 06:14

View PostArtK78, on 2015-April-28, 05:45, said:

Since about 9:15 p.m. Eastern US Time last night, I have been unable to access BBO using Google Chrome. I am able to access BBO using Firefox.

What is going on?


I just checked using Chrome, and had no problem. about 8:10AM Eastern. I also logged on last night at about 8:00PM Eastern using Chrome with no problems.
You must know the rules well - so that you may break them wisely!
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#3 User is offline   barmar 

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Posted 2015-April-28, 09:06

Nothing changed around that time. We deployed a new server last night, but that was about 5 hours after you started having problems.

#4 User is offline   fromageGB 

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Posted 2015-April-28, 13:56

OK too in chromium (on linux). Maybe you have done a recent chrome update? If it still does not work I suggest you enter chrome://chrome/ in the address bar to check your version, and compare it with other users.
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#5 User is offline   ArtK78 

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Posted 2015-April-28, 19:48

I was having problems earlier. But they seem to have cleared up.
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#6 User is offline   barmar 

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Posted 2015-April-29, 08:29

I noticed in our logs that your IP address tends to vary -- we've seen you come from 4 different IPs in the past 2 days. Perhaps there are routing problems associated with one of the IPs.

#7 User is offline   ArtK78 

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Posted 2015-April-29, 10:17

I do access BBO from various locations. It is possible that there were some problems with one or two of them. But the first problem was while I was in the middle of a game. Everything froze, and I exited. When I tried to get back in, the sign in page just kept cycling forever. Eventually I exited and got back in with Firefox, which worked.

Later, when I got home, I tried to access BBO using Chrome. Again, the sign in page just kept cycling. Eventually I exited and got in using Firefox.

Everything seems to be working now. It just seems strange that I can access BBO using one platform but not another one under the same conditions.
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