On arriving at the table, East informs NS that they are playing Multi 2♦ and both East and West have Convention Cards confirming this.
East opens the bidding with 2♦ and West, having a brainstorm, announces this as "strong non-forcing"
Nothing further was spoken by anyone until East, prior to the opening lead being faced, told NS that his partner had forgotten the system and had given the wrong explanation.
South then remarked that the final call could therefore be changed but choose not to do so.
The director was not called at any time.
West goes off 8 for a plus score to NS of 400.
With hindsight on seeing the traveller at the end of play South wished to change the result. The other scores show NS in 3NT four times making 10 or 11 tricks, in 4♠ two times making 9 or 10 tricks and a further 3 part scores.
Should NS have been allowed their appeal so as give them 660/630 and a joint first/second in substitution for their 6th place?
The system bid by West should have been 2♥ and possibly North is in a dilemma because East could have a strong hand that the 2♦ bid allows. North was well aware of EW system as he remarked before bidding started that EW were not the only ones on the night who were playing Multi 2♦. North in fact does partner East on a regular basis when they themselves play Multi 2♦. West is regarded as one of the best players in the club but was not aware of the system failure until his partner pointed it out.