Posted 2008-July-31, 06:54
My thoughts:
1. Given how that went, I think the TD who banned your guy did him a favour. Let's be honest, you aren't going to want to stumble into one of his tourneys again by accident. He's helping you make sure that doesn't happen.
2. I don't know about y'all, but anytime I see the "No Psyches" as part of the rules, I think very loooong and hard about whether I want to enter such a tourney. And not because I like to psyche a lot. But because, imnhso, it speaks to a whole mindset, which i will now strawman misdescribe as "I am not interested or concerned with the actual rules of bridge. I am running this tourney according to what I think the rules should be." Well, OK, so we've now established what we're dealing with. Now I understand that some TDs ban them because they don't want to go through the hassle of dealing with people's complaints about psychics etc. I get that. However (and I admit this is personal feeling), my own approach is that since psychics are in fact allowed under the rules, they are part of the game, and I do my players no favours by allowing them some sort of protection against part of the game they don't like. With all due respect, people who don't like psychics need to suck it up, and people who want them banned need to grow up. Just one opinion.
3. I agree that the phrasing your partner used may have caused some confusion to a harried director. You have to remember that while he is chatting with you, the tournament is grinding on, he has do all the subs, other tables are calling to complain etc etc. If he misunderstands the question at the very beginning, he might say "oh brother, I haven't got time for this." And given variance in language abilities, that can happen very easily. I had a tournament the other day where a person lost conn and I subbed them and back on they came and wanted to be subbed into the game again. I try to accommodate these if I can, one problem: he was waiting in the room he wanted to sub into, kibbing - so he can see all 4 hands. So I have to wait and sub him in with no options left in his play, or (what I usually do) I ask him to go to the lobby and then I sub him in when the next board starts. I ask him to go to the lobby. I speak three languages, he speaks at least two - you guessed it, non in common. He thinks I'm insisting he leave the tournament, as if I'm mad at him. I'm private chatting with his partner in the hope she can explain it to him. Meanwhile, 3 other tables are sending me decreasingly polite messages about what's happening at their tables, and I'm doing subs (don't need to leave this table to do that). Eventually it all got done, but it was painful. Then I have to send a message to the sub thanking him for playing two boards and hoping he'll sub again (people who get disconnected and then want back in typically don't give any thought to the sub).
4. Power. Hmmm, in my own case, I started TDing because to my observation (see my past threads ad nauseum) the fact that you can play on this site for free is one of the defining advantages of this site, and I wish to support that aspect of the culture here. I began TDing as a way of "giving back" to BBO for what it gives me. My TDing varies depending on my workload, there's times I go two weeks in a row, maybe three tourneys a day each weekday. Then maybe three months goes by and I don't TD once (I'm probably not online at BBO during that time either).
Once I began TDing I also saw a benefit for my classes, which is to run a series of hands, then sift through them afterwards and see if there is a particular hand which is a good teacher, or where you can see the difference between good bidding/play and bad bidding/play or occasionally inspired bidding/play.
The Power Trip, to the extent is exists for me, consists of having a bunch of people I do something for free for crap all over me, complain, then fail to thank me when it's all done. I typically run tourneys of 16 to 32 tables (it's what I've found requires enough of my attention without in most cases getting to be backed up for one person). That's 64 to 128 people. I average less than one thank you per tourney, and I don't think I'm unusual. (Don't get me wrong, I don't actually care if I'm thanked, but I do note these things.) So into this context, if some twit starts giving me grief, do I enjoy booting and banning them. Your GD right I do, it feels good the same way pulling out a splinter (not the bridge kind) does, the same way if some stranger phoned you up and started insulting you, you'd hang up. Banning rude people is imnsho the duty of anyone who wants the site to be polite. And I use a pretty simple standard, which is whether I'd accept what you are saying if I was directing you in a ftf game, which typically makes the calls very very easy to make. The difference is, without the anonymity of the internet, I believe the vast majority of people I ban would never even think about saying to my face the sort of things they've written to me. When was the last time you heard someone called a c--t at the bridge table? I mean, really.
5. Here's my modified suggestion for "TD rating". The tourney ends, a little box pops up.
"You've just completed a BBO tourney. How was your experience?"
( ) Outstanding
( ) Above Average
( ) Average
( ) Below Average
( ) Prefer not to Say.
The question is not aimed at the TD directly, but at the "experience". You could make it more pointed if you wish.
You run this for a couple of weeks, you'll probably have a good idea of who your "5 Star" TDs are and who your "1 Star" TDs are. The only thing is, people will score based on their mood, how they did in the tourney, whether the opps were rude, if the TD (rightly or wrongly) ruled in the favour, how many subs were needed (only very indirectly related to the TD skill), etc. But you will get an idea, anyway.
Now if you want to take that to the next level, you start posting TD star levels (like buyer or seller ratings on Ebay), and now there's an incentive for TDs to be their best. One thing I've learned in business: you achieve what you measure. If you start measuring how good a job the TDs do, that in and of itself will improve performance - even if you do (almost) nothing else. What you don't measure, you tell people is unimportant. So they treat it like you've told them to.