I agree, this has been a very helpful thread.
My own view is that the raise must be weak because holding that hand and bidding 3C, there's no way I want partner to be thinking about bidding again, unless he's holding a just barely sub 2C opener. That's my standard.
Fred's right, of course, and reminds me that you should be a little more systematic and detailed in your explanation while you conduct your inquiries/make your ruling.
But here's the rub: time.
In a face to face game, yes, you do occasionally get the director calls backed up, but it's rare - and you have time. You can do the "let's go for a walk" thing where you take a player away from the table, ask him to show you his hand, ask what he thought the bid meant, what he would have bid had he known, etc. I appreciate that you can do that in private chat online as well BUT in ftf it does not slow the tourney. First of all, in ftf play, people don't leave. I've seen it happen four times, 2 were medical emergencies, one was a ahem partnership misunderstanding, and the last one was pretty funny, the players were new and asked "that's it, then?" on the penultimate round, the opponents thought they were asking is this round over, and said yes. The new guys were asking was that the end of the last round, they left, lol.
In online play, when you're TDing, sub calls are pretty much a constant buzzing sound. Don't tell me to maintain a ban list for disconnects - mine has (no exaggeration) over 400 people on it. It's a race between me to ban people and the universe who keeps coming up with more people who disconnect. So far the universe is winning.
Ftf also has the "late play" option. BBO doesn't.
In ftf, you can call the round, and hope your table with the ruling can catch up within a couple of minutes. In BBO depending on the format, the round does not move until the last table finishes (one reason why I rarely TD in Swiss or survivor formats). So online your duty to the field to keep things moving is higher. And if you don't attend to that duty, two things happen: one is disconnects, and the other is angry calls, which take more time to get off the screen.
Speaking of angry calls, when you are at a table making a ruling, the other people know where you are, what you're doing, and they understand this is part of the game and there may be a delay occasioned by it. Online, they don't know these things, this makes them more likely to message you about the delay, and less likely to be tolerant of the delay. You can't call over your shoulder, "be with you in a second". If you want them to wait, you have to type that in, again taking you off the task at hand. Here's how it typically goes: Our hero TD is at table 5 trying to put humpty dumpty together again.
Table 8 N: please come
(brief pause)
Director is requested to Table 8. (close or move pop-up)
Table 8 N: we need you here
(briefer pause)
Table 8 N: hello? EW are talking Polish. Please come.
(very tiny pause)
Table 8 W: Opps not playing
Table 8 S: please come to table 8
Director is requested to Table 8. (close or move pop-up)
Message direct to 8N: I am at another table, please stand by.
Table 8 S: table 8.
Table 8 W: Why you not come?
Table 8 N: (to tourney) don't bother calling the TD in this tourney, he won't come.
Sub needed: Table 8E has disconnected.
This is happening in-between trying to figure out Table 5 and dealing with 3 ticked off people there.
The tools you have are to possibly average a later board to try and catch them up to the field. Do that, and watch the players scream bloody murder.
This is again in a fun online tourney with no money on the table.
What do you do? You take shortcuts. You ask them to finish play and tell them you'll look at it later. When you get a free moment, you do, and you make an adjustment.
It's harder to ask questions then because the players have moved on to other hands most likely. You can't send them a group message anymore, and you haven't time to send them 4 seperate ones. You adjust, then you answer their individual outraged demands as to why you made that adjustment, try to accept their insults, and sub someone in for them when they leave in a huff. Note this happens, regardless of the merits of the case. Had an auction the other day, guy overcalled with a 6 card suit headed by KQ, and alerted it as "psychic". Opponents bailed on the auction and the guy rolled up his 2 contract making for a top. I adjusted, he asked why. I assumed he was a newbie and explained to him that a) his bid wasn't psychic and
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"psychic" is not actually a good alert explanation and c) without his action the opponents would have found their normal contract. Given the lack of experience I assumed he had, I adjusted it to Ave. (note: I know I shouldn't have, it should be A- to him, and I explained that to him, that typically in this thing I should adjust his side to an Ave minus). He disconnected. This sort of thing: unusual in the details (don't recall seeing a "psychic" alert before), not at all unusual in the course of action.
So you don't always explain your ruling. You don't always ask all the questions you should/would in ftf.
And sometimes I just go "good lord, I haven't time for this" and I wipe the board to an average, and we can pretend it just never happened. Is this right? No. But is easy, expeditious, and fair to the field. I'll take my abuse for it, including from this forum, and points well taken. I shouldn't do it. I try to avoid it. But it's a fun tourney, no money on the table. So sometimes I do.