I can't sign into BBO help!
#181
Posted 2020-November-18, 23:57
#182
Posted 2020-November-19, 17:28
She's running the last supported version of Chrome, ~49, on her imac running 10.7.
Good thing there's zoom. I was able to bring up the console, and saw multiple error
messages announcing Err_Spdy_Protocol_Error right after log in. Some resources could
not be accessed.
There is a config to work with SPDY, but it's not available in her version of chrome.
Same thing with another relative later that day (nov 17), running an older version of Windows.
I don't know which version, but I can tell you both of these people never upgrade their
systems because they're tired of the way upgrades change their systems.
They're both not-so-happily running BBO v2, because they can log in to that. No virtual
tournaments though.
Further research showed there was a recent patch to IIS on Windows 10 that requires SPDY
for some transactions.
If this applies to BBO, I would test BBO against some older systems that are typical of many
of your users, and if you can replicate the breakage, roll back the update and communicate
minimum supported browsers and operating systems.
If this isn't the case, I would still increase the testing against a wider, older variety
of client systems and still communicate minimum supported versions.
#184
Posted 2020-November-23, 00:38
klipsch, on 2020-November-19, 17:28, said:
She's running the last supported version of Chrome, ~49, on her imac running 10.7.
10.7 is prehistoric. When I was running 10.11 I wasn't able to login to 90% of websites because SSL certificates were incompatible. I can't believe BBO is the only site she's having trouble with.
We upgraded the BBO web client last week, and it's no longer compatible with very old operating systems and browsers.
#185
Posted 2020-November-30, 10:26
#186
Posted 2020-November-30, 15:14
#187
Posted 2020-December-08, 04:52
All I see is the top left of the usual splahscreen with no way to get to the screen where you enter your credentials.
This is on a laptop with Chrome and also tried on a mobile device.
Other areas of Bridgebase seem ok - Forums , Hands.
A friend who called me to alert me also has same issue.
I am going to try different browsers. But the assumption for now is that it is a site issue.
#188
Posted 2020-December-08, 04:55
I had this problem until about 10:50 this morning.
and now it works. My OS is archlinux, and could not get a login screen in "v3" at all though all other aspects of BBO seemed fine. This was using firefox, and exactly the same problem on chromium. I then tried on a different pc using a different version of linux, the mint variation on ubuntu, and again the blue image of woman in front of apple laptop but no login.
Now I am signed in, with no effective changes (though I tried and failed to install flash to use the old version) and I hope the issue is solved.
#189
Posted 2021-January-22, 14:42
#191
Posted 2021-February-26, 09:19
Login denied. Obsolete client. Please login via our web page at http://www.bridgebase.com
Err=788
I tried reinstalling the client, but am getting the same error message. What can I do to start using the client again?
The infliction of cruelty with a good conscience is a delight to moralists — that is why they invented hell. — Bertrand Russell
#192
Posted 2021-February-26, 13:45
#193
Posted 2021-May-25, 18:27
#199
Posted 2021-May-26, 05:28
https://news.bridgeb...tage-may-25-26/
#200
Posted 2022-December-29, 11:02
My BBO name is jjeezzaa. But you have an old email connected with that name. Can you change my email address from barbara@astrin .com. To astrinbarbara1943@gmail. Com
Should b easy
Thank tou